Articles on: Account

Why am I not receiving a password recovery email (BT and Yahoo users)?

If you've tried requesting a new password via the Forgot your password? link, but no email has arrived to your inbox or junk/spam folder, the most probable reason would be, that our emails are being blocked by your provider.

For BT users
Just follow THIS link to resolve the issue.

For Yahoo users
You will find instructions on how to resolve the issue HERE.

If you're still not receiving an email from us, contact us via the in-app chat or drop us an email at

Updated on: 16/03/2023

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