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How to get a refund for your subscription started via Apple's App Store

Sometimes, circumstances change, and you may find yourself needing a refund for a subscription you purchased through the Apple App Store for Savvy Navvy. Whether it's due to an accidental purchase or a change in your boating plans, requesting a refund is possible but involves a specific process through your Apple account. In this guide, we'll walk you through the steps to request a refund for your Savvy Navvy subscription via the Apple App Store.

Before You Begin:

Before you proceed with the refund request, keep in mind the following essential points:

Eligibility: Apple's refund policy generally allows for refunds within a limited timeframe (typically within 90 days of purchase) and under specific circumstances. Make sure your situation meets these criteria.

Subscription Type: The process outlined here is primarily for in-app purchases and subscriptions made through the Apple App Store. If you subscribed through a different platform, the refund process may vary.

Account Access: Ensure you have access to the Apple ID used to make the purchase. You'll need this to complete the refund request.

Steps to Request a Refund:

1. Open Apple's Support Website:

Use the following link to access Apple's official support page for requesting refunds: Apple Refund Support.

2. Sign In with Your Apple ID:

On the Apple Support page, you'll see a section titled "Get more help." Click on the "Start a request" link under "Tell us more."
Sign in with your Apple ID if you're not already signed in.

3. Choose the Relevant Purchase:

You'll be presented with a list of recent purchases. Find your Savvy Navvy subscription purchase and click on it.

4. Select the Issue:

Choose the reason for your refund request from the available options. For instance, you can select "I didn't intend to purchase this" or another relevant reason.

5. Provide Details:

Explain your situation in the provided text box. Be concise and clear about why you are requesting a refund for your Savvy Navvy subscription.

6. Submit Your Request:

After filling out the necessary information, click the "Submit" button to send your refund request to Apple.

7. Wait for a Response:

Apple's support team will review your request. They may contact you for additional information or clarification.
Be patient while they process your request. You should receive a response from Apple regarding your refund status.

Important Tips:

Be honest and straightforward when explaining your reason for the refund. Apple's support team is more likely to assist if you provide a valid and reasonable explanation.
If you meet the eligibility criteria, Apple is generally understanding and cooperative when processing refund requests.

If you have any questions or feedback please contact our team at ahoy@savvy-navvy.com OR via our in-app chat and we will be happy to assist you!

Updated on: 03/09/2023

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