Question 1

Why am I not receiving emails from savvy navvy (BT, Yahoo and Orange.Fr users)?

Accepted Answer

If you've tried requesting a new password via the Forgot your password? link, but no email has arrived to your inbox or junk/spam folder, the most probable reason would be, that our emails are being blocked by your provider.

|| For BT users Go to your BT Mail settings. On the left you should see “Safe Senders”. In there you should add 'ahoy@savvy-navvy.com' and 'ivo@support.savvy-mail.com' to make sure our emails do not get sent to spam. Just follow THIS link for more information.

|| For Yahoo users To add us to your whitelist contacts in your Yahoo email address, just create a new contact with 'ahoy@savvy-navvy.com' and 'ivo@support.savvy-mail.com' Find out more information HERE.

|| For Orange.FR users To add our emails ('ahoy@savvy-navvy.com' and 'ivo@support.savvy-mail.com') to your Orange email account's green/allow list, please follow the instructions listed [HERE](https://assistance.orange.fr/ordinateurs-peripheriques/installer-et-utiliser/l-utilisation-du-mail-et-du-cloud/mail-orange/mail-orange/les-options-de-securite/messagerie-mail-orange

Question 2

How to get a refund for your subscription started via Apple's App Store

Accepted Answer

Sometimes, circumstances change, and you may find yourself needing a refund for a subscription you purchased through the Apple App Store for Savvy Navvy. Whether it's due to an accidental purchase or a change in your boating plans, requesting a refund is possible but involves a specific process through your Apple account. In this guide, we'll walk you through the steps to request a refund for your Savvy Navvy subscription via the Apple App Store.

Before You Begin:

Before you proceed with the refund request, keep in mind the following essential points:

Eligibility: Apple's refund policy generally allows for refunds within a limited timeframe (typically within 90 days of purchase) and under specific circumstances. Make sure your situation meets these criteria.
Subscription Type: The process outlined here is primarily for in-app purchases and subscriptions made through the Apple App Store. If you subscribed through a different platform, the refund process may vary.
Account Access: Ensure you have access to the Apple ID used to make the purchase. You'll need this to complete the refund request.

Steps to Request a Refund:

1. Open Apple's Support Website:

Use the following link to access Apple's official support page for requesting refunds: Apple Refund Support.

2. Sign In with Your Apple ID:

On the Apple Support page, you'll see a section titled "Get more help." Click on the "Start a r

Question 3

Activating location settings - how to turn on your GPS

Accepted Answer

What to do if your GPS dot won't activate and turn blue.

Savvy navvy has integrated GPS, just like Google maps.

You can click the black circle with the black dot in the middle (on the right hand side of your app). When you press this icon the dot should turn blue and hone in on your active location.

What to do if you press the circle icon and no blue dot actives?

If this is happening then it may be that your device's location settings are not activated and therefore your device is preventing savvy navvy from being allowed to see your location. Here is how to resolve this:

If you are trying to adjust the location settings from the savvy navvy app, take the following steps:

For iOS:

Go to Settings > Privacy > Location Services > savvy navvy > set ALLOW LOCATION ACCESS to While Using the App.

For Android:

Long press on the savvy navvy icon and go to App info (or go through Settings > Apps & Notifications) > Permissions > Location > set LOCATION ACCESS FOR THIS APP to Allow only while using the app.

Adjusting location settings whilst using the app in your browser

If you are trying to adjust the location settings from your device whilst using savvy navvy in a browser, like Safari or Google Chrome, take the followin

Question 4

How do I plot a route?

Accepted Answer

Just two clicks and you're done…

How to plot your route with savvy navvy

So you've signed up to savvy navvy and you'd like to plot your route, but you're not quite sure how? Don't worry we're here to help!

Simply follow these steps. || Check out our short video tutorial on How to plot your route: ${youtube}

Once in the app find your starting point on savvy navvy's chart. In this example we are starting at Poole in the UK, so we zoom in on that location (NOTE: You would need to be in the Plan tab in order to tap and place a waypoint)

From there you can tap on any spot you'd like to set as a starting position - you will see you just dropped a waypoint

You will now see a the waypoint pin A indicating the starting point of your route. The app will display the coordinates of the waypoint in the bottom of your screen in the info panel. In addition savvy navvy will also give you the depth you can expect at that location
You can then drop another pin for your finish location and/or any waypoints, if required in between.
In this example let's say we want to go to St. Peters port in Guernsey. So we go and drop our second pin just outside the marina at St. Peters port. At this po

Question 5

Can I export the passage planning data into my chart plotter?

Accepted Answer

Savvy Navvy is an invaluable tool for planning and navigating your boating adventures. If you want to take your route planning a step further by importing your plotted route into your chart plotter, savvy navvy makes it easy. In this guide, we'll walk you through how to download a plotted route as a GPX file, which you can then import into your chart plotter for seamless navigation.

Exporting Your Route as a GPX File:

Here's a step-by-step guide on how to export your savvy navvy route as a GPX file:

Step 1: Open savvy navvy:

Launch the savvy navvy app on your device.

Step 2: Load up your Saved Route or Plot a new Route:

Tap on the "Saved" tab in the lower right-hand corner to load up a route you've saved. Once loaded up replot it to have the export option available.
If you already have the route plotted on the chart move to the next step.

Step 3: Export as GPX:

Once you have a plotted route, simply navigate to the bottom info sheet, tap on the "More…" button and select "Export".

Step 4: Where is the File Stored:

On your mobile device, savvy navvy will ask you where you'd like to save or share your GPX file. On PC/Mac the file will simply be downloaded and saved directly on your device.

Importing the GPX File into Your Chart Plotter:

The process of importing the GPX file into your chart plotter may vary depending on the make and mod

Question 6

Does savvy navvy adjust my route in real-time?

Accepted Answer

GPS Tracking

savvy navvy provides a GPS Tracking mode which enables you to view your live position and check your Course Over Ground (COG) and Speed Over Ground (SOG) instantly.

Quick distance calculations

Circles around your location quickly show the distance between your boat and key features around you so you can do quick calculations on the go.

Exporting your route

When you plot a route with savvy navvy we show you a route preview as a passage plan for your route.

This preview does not automatically update once you set off. If you would like to use your route preview for active navigation we suggest you export the route for use with your chart plotter.

Contact us

If you have any questions or feedback please contact our team at ahoy@savvy-navvy.com and we will be happy to assist you!

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