Why am I not receiving emails from Savvy Navvy?

If you've tried requesting a new password via the Forgot your password? link, but no email has arrived to your inbox or junk/spam folder, the most probable reason would be, that our emails are being blocked by your provider.

Go to your BT Mail settings. On the left you should see “Safe Senders”. In there you should add 'ahoy@savvy-navvy.com' and 'ivo@support.savvy-mail.com' to make sure our emails do not get sent to spam.

Just follow THIS link for more information.

To add us to your whitelist contacts in your Yahoo email address, just create a new contact with 'ahoy@savvy-navvy.com' and 'ivo@support.savvy-mail.com'

Find out more information HERE.

To add our emails ('ahoy@savvy-navvy.com' and 'ivo@support.savvy-mail.com') to your Orange email account's green/allow list, please follow the instructions listed HERE

To add our emails to your Microsoft email account's safe sender list, please follow the instructions listed HERE.

If you're still not receiving an email from us, contact us via the in-app chat or drop us an email at ahoy@savvy-navvy.com.

Updated on: 14/08/2025