Articles on: Account

Seeing an error when logging in or signing up?

**Having trouble signing up?**

If you've come to this article then we're sorry to hear you're having trouble signing up or logging in. The good news is we have a few suggestions that should get you up and running in no time!

One reason could be that the date/time settings of the device you're using is not set to automatically update.

Communication with our servers is done over a secure link, which means it uses certificates to validate you. These certificates are signed with a timestamp, and that can go wrong if the time settings on the phone are set manually (or rather if they are ever so slightly running behind).

The best thing to do is to check your settings to make sure you're all set to automatically update and the problem should go away.

Depending whether you have an Android or iOS phone the process might be different to adjust your settings so here's a useful article that might help!

If you're still having trouble getting set up please just get in touch with us and we'll be happy to get you up and running!

If you have any questions or feedback please contact our team at and we will be happy to assist you!

Updated on: 17/10/2022

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