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Why am I not receiving emails from savvy navvy (BT, Yahoo and Orange.Fr users)?

If you've tried requesting a new password via the Forgot your password? link, but no email has arrived to your inbox or junk/spam folder, the most probable reason would be, that our emails are being blocked by your provider.

For BT users
Go to your BT Mail settings. On the left you should see “Safe Senders”. In there you should add '' and '' to make sure our emails do not get sent to spam.
Just follow THIS link for more information.

For Yahoo users
To add us to your whitelist contacts in your Yahoo email address, just create a new contact with '' and ''
Find out more information HERE.

For Orange.FR users
To add our emails ('' and '') to your Orange email account's green/allow list, please follow the instructions listed HERE

If you're still not receiving an email from us, contact us via the in-app chat or drop us an email at

Updated on: 15/06/2023

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